Community Feedback needed: New proposed rule.
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Currently the SysAdmins Zone rules are based around some really basic principals (notably don't be an asshole and we hate unsolicited advertising). However they may not be enough for this specific community.
Notably I'm proposing adding a rule with something similar to the following language:
Support requests must be related to IT administrative tasks and operations. We do not provide end user support.
This rules intention would be to prevent support requests from end users with little/no technical background and allow SysAdmins Zone to be a "safe space" away from end user support. The intention would not to be banning questions from newer SysAdmins who maybe just haven't managed to get their searching chops in order yet.
The other possibility would be to change the way we handle the support section in that we would leave end user type questions up, but would administratively close them very soon after they get asked. (While leaving actual SysAdmin questions alone)
Any feedback would be very welcome.
If you have any other rule ideas, please also post those. This is an open community, we want feedback, ideas, and we'll actually listen.
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tankerkiller125 I spent a lot of time writing the T&C for my site - I can provide the link in PM if you'd like, or can provide it here if that's allowed. Feel free to copy the content if it helps.
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tankerkiller125 said in Community Feedback needed: New proposed rule.:
Notably I'm proposing adding a rule with something similar to the following language:
Fully endorse this rule. It is a community for SysAdmins to (I presume) discuss their work and such things. It is not a community for the end user to come seek support.
File a ticket.
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s3gunzel Thanks for the feedback! This is how I also feel, however in discussing it internally we got slightly concerned that we'd be missing out on SEO content. BUT we also know that the audience we actually want doesn't want to deal with end user support stuff.
Hence why I posted the rule change proposal here. Although we plan to be open about these things regardless, especially rule and site changes.
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tankerkiller125 said in Community Feedback needed: New proposed rule.:
s3gunzel Thanks for the feedback! This is how I also feel, however in discussing it internally we got slightly concerned that we'd be missing out on SEO content. BUT we also know that the audience we actually want doesn't want to deal with end user support stuff.
I don’t believe that having SEO content for support requests is a good idea - cos you’ll just get more support requests. Which you don’t want.
